We at Sends Flowers Pvt. Ltd., are committed to protecting our customers’ privacy. We will only use information that we collect about you lawfully for two reasons: firstly, to process your order; second, to provide you with the best possible service. We will not pass the same to any third party except as described in this Policy. We feel it is important that you fully understand the terms and conditions under which we use the information we gather from you through the use of our Web site. Please read this Privacy Policy (“Policy”) carefully to understand how we will use and protect your personal information.

Questions regarding this Policy should be directed to admin@sendsflowers.com.

This Policy will explain the following regarding use of our Site:

1. What information is collected from you?
2. Where do we collect information from you and how do we use it?
3. Who is collecting your information?
4. With who do we share your information?
5. How may you update, correct or delete your Personally Identifiable Information?
6. What are your choices regarding collection, use and distribution of your information?
7. What security precautions are in place to protect against the loss, misuse or alteration of your information?
8. Contacting us about privacy questions or concerns.
9. Privacy Policy changes.

In order to provide you with numerous products and better services, our Site collects information about its visitors. Our primary goal in collecting information from you is to provide you with a smooth, efficient and customized experience while using our Site.

Our primary goal in collecting personal information is to provide our visitors with a superior customized online experience. We use the customer contact Information to fill orders, to inform them of their order status, to remind customers of events through our ‘Reminder Service’, to send our customers’ friends or loved ones hints to send flowers through our ‘Send a Hint’ Greeting service and to send promotional e-mails.
We may perform statistical analyses of aggregate customer behavior. This allows us to measure relative customer interest in the various areas of our Site for product development purposes. Any information we collect is used for our own internal purposes to improve the content and navigation of our Site, to enhance users’ experiences when visiting our Site, to customize the content and/or layout of our pages, and to provide the services required by an individual customer. We also use information to notify consumers about updates to our Site, to complete user-initiated transactions, to trace false orders and to contact consumers for marketing purposes.

REMINDER SERVICE: If you choose to use our Reminder Service, we will ask for and store your e-mail address, as well as your important flower occasions and holidays and the names of the individuals to whom you may wish to send flowers, in order to remind you to send flowers.

Except as otherwise expressly discussed in this Privacy Policy, only we collect your information. This document only addresses the use and disclosure of information we collect from you. We encourage you to ask questions and to be very cautions before you disclose your personal information to others.

Recipient Requests: If we receive a request from a recipient asking who sent flowers we will give the name on the gift message accompanying the flowers. If there is no gift message filled out or if there is no name on the gift message we may ask the sender via email. If we receive approval to disclose the sender’s name from the sender via email or in writing, we will then inform the recipient. If the sender does not reply via email or in writing or if the sender denies permission, then we will not reveal the sender’s identity to the recipient.

Enforcement of Law: We may be required by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order or subpoena or to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.

During the online ordering process you can review, change or delete the information that you have submitted. We are updating our Site so that you may change any of your personal information in you account online at any time. You may ask us or email at admin@sendsflowers.com to have the information on your account deleted, updated or corrected; however, because we keep track of past purchases, you cannot delete information associated with past purchases. Note that we may retain changed or deleted information for archival or other purposes.

We may from time to time send you email or other communications regarding current promotions, specials and new additions to our Site. If you have supplied us with your telephone number(s) you may receive telephone calls from us with information or requests for information regarding an order you have placed. You may “opt-out” or unsubscribe from emails by following the unsubscribe instructions in any email you receive from us or by sending an email to admin@sendsflowers.com or by following the instructions provided in each email to you.

We employ industry-recognized information technology to protect the security of the information you submit to us. The importance of security for all Personally Identifiable Information associated with our customers is of utmost concern to us. Our secure servers protect this information using password protection and advanced encryption, an we may use firewall technology for additional protection.

In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third party banking institutions, process agents and distribution institutions. They receive the information they need to verify and authorize your credit card transactions and to ship your order. When collecting credit card information for online purchases, we offer 128 bit encryption a Verisign which is Inudstry’s standard providing highest degree of security of your information in transit to thwart someone from intercepting it and misusing it. When you access your account information, the information is kept on a secure server. Furthermore, all of the customer data we collect is protected against unauthorized access by physical security means.

We also encourage our partners and service providers to adopt and follow stringent consumer privacy policies.

If you have any questions about this Policy, the practices of our Site, or your dealings with our Site, please contact us by sending an email to admin@sendsflowers.com.

If we make changes to any terms or conditions of the policy, the changes will be posted in this document so that you will always know what information we gather, how we might use that information and to whom we will disclose it. Any change, modification, addition or removal of portions of this policy will be announced on our Site at least a month before it is implemented. Please check back this page before proceeding to use our Site.